Frequently Asked Questions

How can I purchase diamonds or diamond jewellery from Delphi Diamonds?

If you are near Sydney, Australia you can make an appointment at any time. To make an appointment, contact us on (02) 9283 2213.

If you are not located in the Sydney area, you can email us your requirements and your contact details at service@delphidiamonds.com.au. Alternatively you call us on (02) 9283 2213 for a faster response.

We can work with you to create a design that suits you perfectly. Simply send us your requirements, a design reference number or a picture of your favourite design. We’ll be happy to provide you with expert advice and to discuss your needs. This service is provided without charge.

How long will it take to receive the custom made diamond jewellery I have ordered?

Please allow up to 2 weeks for completion on made to order diamond rings and diamond jewellery. Upon special request we can shorten the completion time to between 1 to 3 days depending on workload and complexity.

How can I pay?

Our preferred payment option is Netbank Transfer or Direct Bank Transfer to our Commonwealth Bank account. We also accept Visa, Master Card, American Express, Diners Card, Eftpos, BPay, Cash, Bank Cheque, Business & Personal Cheques, Money Orders and Wire Transfers. Please take note that with Cheques, Wire Transfers and Money Orders funds must be cleared prior to the release of diamond/s and jewellery. Take note that we require a 10% deposit on all custom made jewellery with the balance payable upon completion.

For telephone or email sales, credit cards are only accepted when photo identification and an authorising signature are provided via fax or post. The diamonds and jewellery will only be delivered to the address on file with the customer’s card details.

How long does it take for my item to be delivered?

Please note that delivery and shipping is FREE OF CHARGE throughout Australia and also to 25 countries outside Australia. Delphi Diamonds will choose the most appropriate delivery method depending on the item and the location of delivery. Our delivery partners include: Registered Post (Australia Post), Brinks, FedEx or Australian Air Express and can normally be delivered within 4 days of final payment acceptance to addresses in Australia. Deliveries will not be made to P.O. Boxes and must be delivered to the address on file with the customer’s card.

For overseas purchases, delivery will usually take from 1 to 12 days. Please take note that deliveries can be delayed by customs clearance backlogs in some countries.

Upon delivery, your signature and proof of identification will be required.

Will there be an insurance?

Yes, Delphi Diamonds offers valid world-wide insurance on all jewellery items purchased from us.

For more information or if you have any questions then please call us on (02) 9283 2213 or +61 2 9283 2213 for overseas calls.