Money Back Guarantee Policy

30 Day Money Back Guarantee on Diamonds

Our fine diamonds should meet or exceed your expectations. However if you are not completely satisfied with your purchase, we offer you a 30 Day Money-Back Guarantee. We will accept it back for a refund or an exchange within thirty (30) days of purchase (date on receipt). Refunds will be in the original form of payment except for wire transfers.

Diamonds must be in their original condition without having been altered in any way, (the guarantee is voided by opening the sealed case the diamond is supplied in), and accompanied by the identifying certificates and proof of purchase. Diamonds will be inspected upon return by an independent registered valuator before final settlement. Please note that this policy only applies to diamonds that have not been sighted (seen) by the customer before purchase.

10 Day Money Back Guarantee on Made to Order Engagement Rings and Fine Jewellery

Our fine diamond rings and jewellery should meet or exceed your expectations. If you are not completely satisfied with the quality of our Delphi Diamonds Jewellery, simply return your purchase it its original condition and packaging together with the invoice within 10 days for a full refund of the purchase price less 10% deposit, original postage and insurance costs. This return guarantee does not apply if you have simply changed your mind or if your circumstances have changed. It is intended to guarantee the quality of our products which we stand by. Please note refunds will not be given for items that show any signs whatsoever of having been worn, or are not in their original condition and packaging. This policy only applies to jewellery that has not been sighted (seen) by the customer before purchase.

Return Instructions

  • Prior to returning, please call us at +61 2 9519 0919 to obtain the return address and Return Authorization Code. We will not accept any returns without a Return Authorisation Code. The Return Authorisation Code number must be written on your original invoice and on the return shipping label. Any merchandise returned without a Return Authorisation Code will be refused.
  • Secure all merchandise, original invoice, and accompanying materials (diamond certificates) in a cardboard box that can be purchased at your local post office or mailing centre. Returns not accompanied by all of their original documentation will not be honoured.
  • The following 3 tasks are required for returns:
  • The package must be shipped via Registered Mail .
  • The package must be insured for the full value of the diamond/jewellery.
  • You must request a return receipt.
  • Delphi Diamonds Pty Ltd is not responsible for any returned merchandise that is not sent in the manner set forth above.

Exchanges

Once the package has been received and the contents inspected, a refund will be issued by the means of the original payment. If you prefer, you may exchange your original items for another selection, provided they are returned within 30 days / 7 Days of the original date of sale. You just have to pay the difference if exchanging for a higher price or we’ll credit you if it’s less.

Lifetime Complimentary Service Care

Delphi Diamonds workmanship is guaranteed for life. Engagement, Wedding, Anniversary rings and all diamond jewellery purchased from us include free lifetime service of checking, polishing and cleaning up to twice per year and 1 free resize within 30 days after receiving your ring/s.

If you have any questions or to make arrangements for a return, please call +61 2 92832213.